Frequently Asked Questions

πŸ“¦ Shipping & Delivery FAQs

How long does order processing take?

Once your payment is confirmed, your order is sent for verification, quality checks, and packaging.
Processing time typically takes 1–4 business days.

How long does shipping take?

After processing, shipping usually takes 10–15 business days.
Delivery times may vary depending on your location and carrier conditions.

Do you offer next-day delivery?

At this time, we do not offer next-day delivery due to our internationally based warehouses.

Will I receive a tracking number?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package through our tracking page.

Why isn’t my tracking information updating yet?

Tracking updates may take 24–72 hours to appear after shipment. Some carriers may have limited tracking visibility.

πŸ”„ Returns & Refund FAQs

What is your return policy?

If there’s an issue with your order, please contact us within 30 days of delivery at info@cedarpawco.com.

Do I need to return the item to get a refund?

Not always. To reduce unnecessary shipping and support sustainability, returns may not be required.

What do you need to process a refund?

We may ask for:

  • A clear photo of the item

  • A brief explanation of the issue

Once reviewed and approved, your refund will be processed.

How will I receive my refund?

Refunds are issued to the original payment method used at checkout.

How long does it take to receive a refund?

Refund processing times depend on your payment provider. Once approved, it may take a few business days to appear on your statement.

What happens to the item if I don’t return it?

In some cases, you may be asked to:

  • Keep the item, or

  • Donate it locally

πŸ“ž Support & Help

How can I contact Cedar Paw Co?

If you have any questions or concerns, feel free to reach out to us at:
πŸ“§ info@cedarpawco.com

We’re always happy to help 🐾

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